Subscriptions

Canceling Your Subscription

• Sign into Bird Academy.
• Navigate to the My Subscriptions page.
• Click on your active subscription.
• Click the Cancel button.
• You will have access to our learning tool until the end of the current billing period.
• Your subscription will no longer be renewed.
• Your subscription can be reactivated before the start of the new billing period.
• To resubscribe after the new billing period, a new subscription can be purchased.

Gifting a Subscription

• Currently, it is not possible to directly purchase a gift subscription. Instead, we recommend a Gift Certificate, which can be put towards a subscription.

Using a Gift Certificate for a Subscription

• Add a subscription product to your cart. We recommend the yearly subscription for using a gift certificate.
• On the checkout page, apply the code to redeem your gift certificate.
• Even if the cost becomes $0.00, your payment information is still securely saved for subscription renewal purposes.
• You may cancel the subscription immediately to prevent it from renewing. See Canceling Your Subscription above.

Subscription Renewal

• Your subscription will automatically renew at the end of the pay period.
• You will receive an email when your payment goes through with your payment method on file.

Payment Failure upon Subscription Renewal

• In some cases, the attempt to charge your payment method on file may fail.
• In the case of a payment failure, you will lose access to BirdWise.
• Several more attempts to charge it will be made over the next 5 days. You will receive emails if these attempts succeed or fail.
• Attempts to charge will stop after 5 days.
• A link within the email will allow you to reactivate the subscription with a new payment method.

Changing Subscriptions

• To change from a monthly to yearly subscription (or vice versa), cancel your currently active subscription from the My Subscriptions page. This will ensure you are not billed for it in the future.
• After that, purchase the other subscription type. Going forward, this one will be active and billed when it is time to renew.