Customer Service

Find a quick answer, does one of these articles answer your question?

• Enrolling in a course and payment errors

• Gift certificate or gift course was not delivered

• You were given a gift certificate

• You were given a course

• How to access your course

Didn't find an answer? Let us know how we can help you.

Find a quick answer, does this articles answer your question?

• Video doesn't play, pauses, or freezes

Didn't find an answer? Let us know how we can help you.

Find a quick answer, does one of these articles answer your question?

• Do courses have a time limit or expire?

• Downloading courses or 'Watching offline'

• Video doesn't play, pauses, or freezes

• Course handouts and downloads

Didn't find an answer? Let us know how we can help you.

Find a quick answer, does one of these articles answer your question?

• Creating a Bird Academy account

• Can’t log in. Username or password problems

Didn't find an answer? Let us know how we can help you.

Find a quick answer, does one of these articles answer your question?

• Membership discounts

• Group rate discounts

Didn't find an answer? Let us know how we can help you.

Find a quick answer, does one of these articles answer your question?

• Managing Your Subscriptions

• Managing Your Payment Methods

Didn't find an answer? Let us know how we can help you.

Find a quick answer, does one of these articles answer your question?

• Video doesn’t play. Pauses, or freezes

• Enrolling in a course and Payment errors

• Gift certificate or gift course was not delivered

• Can’t log in. Username or password problems

Didn't find an answer? Let us know how we can help you.