Customer Service

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• Enrolling in a course and payment errors

• Gift certificate or gift course was not delivered

• You were given a gift certificate

• You were given a course

• How to access your course

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• Video doesn't play, pauses, or freezes

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• Do courses have a time limit or expire?

• Downloading courses or 'Watching offline'

• Video doesn't play, pauses, or freezes

• Project FeederWatch kit

• Course handouts and downloads

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• Creating a Bird Academy account

• Can’t log in. Username or password problems

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• Membership discounts

• Group rate discounts

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• Managing Your Subscriptions

• Managing Your Payment Methods

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Find a quick answer, does one of these articles answer your question?

• Video doesn’t play. Pauses, or freezes

• Enrolling in a course and Payment errors

• Gift certificate or gift course was not delivered

• Can’t log in. Username or password problems

Didn't find an answer? Let us know how we can help you.